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supportassist

Description

Allows you to perform supportassist operations such as:

  • collect: Collects the supportassist data and exports to local share, or remote share, or Dell site depending on the parameters given in the command.
  • register: Allows registration of supportassist to enable related features.
  • exportlastcollection: Exports the last collected supportassist data to the share which is mentioned in the command or to the default share.
  • accepteula: Accepts the End User License Agreement (EULA).
  • geteulastatus: Provides the status of the End User License Agreement (EULA).
  • uploadlastcollection: Upload last collection to Dell supportassist server.
  • exposeisminstallertohostos: Exposes iSM installer to host OS, so that user can install the iSM from host side.
  • autocollectscheduler: Provides options to create view, and clear the time-based automatic collections.

Synopsis

racadm supportassist <support assist command type>
racadm supportassist collect [-t <logtype>]
racadm supportassist collect [-t <logtype>] -upload
racadm supportassist collect [-t <logtype>] -l <CIFS or NFS share> -u <username> -p <password>
racadm supportassist collect [-t <logtype>] -l <CIFS or NFS share> -u <username> -p <password> --upload
racadm supportassist collect -f <filename>
racadm supportassist exportlastcollection -l <CIFS/NFS/TFTP/FTP/HTTP/HTTPS share> -u myuser -p mypass
racadm supportassist exportlastcollection
racadm supportassist accepteula
racadm supportassist geteulastatus
racadm supportassist register -pfname <primary first name> -plname <primary last name> -pmnumber <primary number> -panumber <primary alternate number> -pmailid <primary email id> -sfname <secondary first name> -slname <secondary last name> -smnumber <secondary number> -sanumber <secondary alternate number> -smailid <secondary email id> -company <company name> -street1 <street1 name> -street2 <street2 name> -city <city name> -state <state name> -country <country name> -zip <zip or postal code>
racadm supportassist uploadlastcollection
racadm supportassist exposeisminstallertohostos

Input

  • -t — Type of logs. You can specify any of the following values that are separated by a ',' (comma): SysInfo, OSAppNoPII, OSAppAll, TTYLog
  • -l — Network share location to export the report
  • -u — User name for the remote share to export the report
  • -p — Password for the remote share to export the report
  • -f — Target filename for the exported log (must have .zip extension)
  • -pfname — Specifies the primary user's first name
  • -plname — Specifies the primary user's last name
  • -pmnumber — Specifies the primary user's number
  • -panumber — Specifies the primary user's alternate number
  • -pmailid — Specifies the primary user's email address
  • -sfname — Specifies the secondary user's first name
  • -slname — Specifies the secondary user's last name
  • -smnumber — Specifies the secondary user's number
  • -sanumber — Specifies the secondary user's alternate number
  • -smailid — Specifies the secondary user's email address
  • -company — Specifies the company name
  • -street1 — Specifies the street address of the company
  • -street2 — Specifies the secondary street address of the company
  • -city — Specifies the name of the city
  • -state — Specifies the name of the state
  • -country — Specifies the name of the country
  • -zip — Specifies the zip or postal code

Output/Example

Collect the system information data.

racadm supportassist collect

Collect the filtered data.

racadm supportassist collect --filter

Collect the data and export to an FTP share.

racadm supportassist collect -t Debug -l ftp://192.168.10.24/share -u myuser -p mypass

Collect the data and export to a TFTP share.

racadm supportassist collect -t Debug -l tftp://192.168.10.24/share

Collect the data and export to a CIFS share.

racadm supportassist collect -t sysinfo -l //192.168.10.24/share -u myuser -p mypass

Collect the data and export to an HTTP share.

racadm supportassist collect -t TTYLog -l http://192.168.10.24/share -u myuser -p mypass

Collect the data and export to an HTTPS share.

racadm supportassist collect -t Debug -l https://192.168.10.24/share -u myuser -p mypass

Export the last collected supportassist data to an FTP share.

racadm supportassist exportlastcollection -l ftp://192.168.10.24/share -u myuser -p mypass

Export the collected supportassist data to the default network share.

racadm supportassist exportlastcollection

Accept the End User License Agreement (EULA).

racadm supportassist accepteula

Check the End User License Agreement (EULA) status.

racadm supportassist geteulastatus

Register the iDRAC for supportassist features.

racadm supportassist register -pfname abc -plname xyz -pmnumber 1234567890 -panumber 1234567899 -pmailid abc_xyz@Dell.com -sfname abc -slname xyz -smnumber 1234567890 -sanumber 7777799999 -smailid abc_xyz@dell.com -company dell -street1 xyztechpark -street2 -city bangalore -state karnataka -country india -zip 123456

Upload the last collection to the Dell supportassist server.

racadm supportassist uploadlastcollection

Expose the iSM installer to the host operating system for the iSM installation.

racadm supportassist exposeisminstallertohostos